Privacy Policy

Introduction of our Privacy Policy

Heating Parts Specialists are committed to protecting your privacy. We've updated our Privacy Policy to reflect upcoming changes in data protection law, and to better explain how and why we collect your personal information.

Heating Parts Specialists are committed to protecting your privacy and promise to collect, process and share your data internally, safely and securely when you contact us or use our website.

Our Privacy Policy tells you how we do this and what your rights are. Any personal data processed in line with our Privacy Policy is controlled by us, as the data controller.

Our Privacy Promise

Transparency - We will always tell you what data we're collecting about you and how we use it. We do not share your data and will never sell your data.

Secure - We are committed to always follow industry best practices to ensure your data is stored safely and securely. We protect the confidentiality, accuracy and availability of the information we collect about you.

Control - We will always give you control over the marketing you receive from us. You can choose to receive messages and can stop receiving marketing at any time.

Personal and contact information when you open an account online, by phone or in person (or update that information on your account), including your Title, Name, address, email address, telephone number(s). We may collect some of that contact information when you interact with us.
Details (and copies) of your communications and interactions with us, including by email, telephone (voice recordings), post and online
Your financial information including your bank account details, and payment card information (we can hold this securely at the request of the customer)
Technical information about your device or browser when you use our website, including geolocation data to determine what country you are accessing our website from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.

How and why we use your personal data

We use your personal and contact information to contact you regarding parts and orders We collect financial information if you have saved it to your account for a quick transaction for you.	Necessary for the performance of a contract with you. And to keep you updated with orders and possible spare parts.
Managing your account	We use your personal and contact information, and transaction details to ensure you are getting the best possible discounts and services from Heating Parts Specialists	Necessary for the performance of a contract with you.
Communicating with you	We use the personal and contact information provided by you, copies of your communications with us. To manage our relationship with you. For example to notify you about changes to our Account Terms or the Privacy Policy; to communicate with you in response to any query, request or complaint you may have including by email or telephone	Necessary for the performance of a contract with you. Necessary to comply with a legal obligation.
Staff training	We use copies of your communications with us and historical transactions in order to train our staff.	Necessary for our legitimate interests (to ensure that we are able to provide the best service to you).
Market research	We may use the personal and contact information you have provided to ask you to take part in market research or a survey. We also use the results of any surveys or market research that you undertake to improve our website, or our service.	Necessary for our legitimate interests (to assess and improve service and business).
Technical issues	If you contact us about an issue, we may use technical information, and personal and contact information to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).	Necessary for our legitimate interests.
Queries	We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website, or technical information for the purpose of dealing with any request, complaint or query from you.	Necessary to comply with a legal obligation. Necessary for our legitimate interests (to respond to you and to deal with any request you may have).

How and why we use your data for marketing

We send you marketing communications through emails. You will receive direct marketing by email if you have opened a Heating Parts Specialists account through our website, by phone or in person, and have either consented to receive such email marketing during account registration, and/or have not asked us to send direct marketing by email to you.

How to opt out of direct marketing

You can opt out from receiving direct marketing communications and notifications from us at any time.

Email Mail@heating-parts.co.uk and ask us to STOP email marketing
Write to us

Heating Parts Specialist

Unit 21 Parrett Way

Colley Lane Industrial Estate

Bridgwater

TA6 5LB

Personalisation

We want to give you the best possible experience when you purchase from Heating Parts Specialists and when we communicate with you. To do this we want to understand our customers, what you purchase and how you use our services and website. We use this information to offer you promotions that are most likely to interest you and to personalise our communications and content to make them relevant.

How can I stop my personal data being used for direct marketing?

Please see above for the Opt Out

Sharing your information with our marketing partners

We do not share data with any marketing partners, including advertisers, advertising networks and agencies to provide targeted advertising or to exclude you from our targeted advertising. We never share your data with social media providers, including Facebook for custom audiences.

How we protect your personal data

We have put various measures in place to protect your personal data:

Our online security controls maintain confidentiality at all times, specifically for secure card payments. We are certified to the payment card data security standards (PCI-DSS) and never store card details
Our entire site is accessed using https rather than http, meaning that all information that is sent and received is encrypted for additional security. You can see this in the address bar of your browser.
Our website is regularly audited by an axis auditor to ensure we maintain our security accreditations.

How long we keep your personal data

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.

Your Rights

You have the right:

to ask us not to use your personal data for direct marketing. See opt out
to ask us not to process your personal data where it is processed on the basis of legitimate interests, if there are no compelling reasons for that processing;
to request from us access to personal information held about you (see below);
to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
to ask, in certain circumstances, to delete the personal data we hold about you;
to ask, in certain circumstances, for the processing of that information to be restricted; and
to ask, in certain circumstances, for data portability.

Contact us

If you have any questions about our Privacy Policy, including any requests to exercise your rights, please contact the Data Protection Officer using the details set out below:

By post to:

Data Protection Officer
Heating Parts Specialists

Unit 21 Parrett Way

Colley Lane Industrial Estate

Bridgwater

Somerset

TA65LB

By email to:

Mail@heating-parts.co.uk

In order to request a copy of the personal data that Heating Parts Specialists holds about you, please send your request in writing to the Data Protection Officer at the above address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:

your full name;
the email address registered to your account;
a description of the data that you are requesting, including a date range;
the date of the request.

If you are unhappy with our processing of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with any concerns before you approach the ICO, so please contact the Data Protection Officer by email in the first instance.

Cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However some website features or services may not function properly without cookies.

Other technologies are used for similar purposes as a cookie on other platform where cookies are not available or applicable, such as the advertising ID available on mobile devices.

We use cookies and similar technologies to recognise you, your browser and your device. All of our advertising cookies used are described in the cookie list below.

There are four main types of cookies and technology. Here's how and why we use them:

Strictly necessary cookies

These are cookies that are required for the operation of our website. Without these cookies, you will not be able to use some functionality on our website. Such as signing into your account.

Performance cookies

These cookies collect information about how you use our website and help us improve the way our website and app work by making it easier for you to navigate to and complete various tasks.

Functionality cookies

These cookies allow us to identify whether you are logged into your Heating Parts Specialists account and to remember choices you make and your preferences, in order to improve your experience of our website.

Managing your cookies

If you'd prefer to restrict, block or delete cookies from our website, you can do so in your browser settings. If you choose to disable cookies, then please note that this may limit the way you use our Website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie.

Don't forget to disable them on every device you use, Desktop, Laptop, Tablet or mobile device.

Changes to this Privacy Policy

Any changes that we may make to our Privacy Policy in the future will be posted on our website.

This Privacy Policy was last updated on 22^nd May 2018.West Limited unless you re-subscribe at a later date.