Privacy Policy

Introduction to Our Privacy Policy
Heating Parts Specialists is committed to protecting your privacy. We have updated our Privacy Policy to reflect changes in data protection laws and to better explain how and why we collect your personal information.

We are dedicated to collecting, processing, and sharing your data internally in a safe and secure manner when you contact us or use our website. Our Privacy Policy explains how we do this and outlines your rights. Any personal data processed in line with our Privacy Policy is controlled by us, as the data controller.

Our Privacy Promise

• Transparency: We will always inform you about what data we collect and how we use it. We do not share or sell your data.
• Security: We are committed to following industry best practices to ensure your data is stored safely and securely. We protect the confidentiality, accuracy, and availability of your personal information.
• Control: You will always have control over the marketing communications you receive from us. You can opt out of marketing messages at any time.

What Personal Data We Collect

• Personal and Contact Information: When you open an account online, by phone, or in person (or update account information), we collect your title, name, address, email address, and telephone number(s).
• Communication Records: Details and copies of your communications with us, including emails, telephone recordings, posts, and online interactions.
• Financial Information: Bank account details and payment card information (stored securely upon request).
• Technical Information: Data about your device or browser when using our website, including geolocation, IP address, device ID, browser type and version, and time zone settings, which may in some cases be classified as personal data.

How and Why We Use Your Personal Data

• Contacting You: We use your personal and contact information to communicate with you about parts and orders.
• Financial Transactions: We collect financial information if you’ve saved it to your account to facilitate quicker transactions.
• Order Management: We use your data to manage your account and ensure you receive the best possible discounts and services.
• Customer Communication: To respond to queries, complaints, or requests, and to notify you of changes to your account or Privacy Policy.
• Staff Training: We use copies of communications and transaction history to train staff, ensuring better customer service.
• Market Research: We may contact you to participate in surveys or research to help improve our services.
• Technical Support: If you report issues, we use technical and personal data to resolve them.

Legal Basis for Processing Your Data

• Performance of a Contract: Necessary for managing your orders and account.
• Legitimate Interests: To provide you with the best service, improve our website, and manage technical issues.
• Compliance with Legal Obligations: To fulfil legal responsibilities.

How and Why We Use Your Data for Marketing
We send marketing communications by email. You will receive these emails if you have opened an account with Heating Parts Specialists and have not opted out of receiving marketing.

How to Opt Out of Direct Marketing
You can opt out at any time by:

• Emailing us at Mail@heating-parts.co.uk and asking to STOP email marketing.
• Writing to us at:
  Heating Parts Specialists
  Unit 21 Parrett Way
  Colley Lane Industrial Estate
  Bridgwater
  TA6 5LB

Personalisation
We want to give you the best possible experience by understanding your preferences, purchasing habits, and website usage. This helps us offer relevant promotions and personalise our communications with you.

Sharing Your Information with Marketing Partners
We do not share data with marketing partners, including advertisers or social media providers like Facebook for targeted advertising. We never sell or share your data with third parties.

How We Protect Your Personal Data

• Security Measures: We use industry-standard security practices, including secure card payments certified by PCI-DSS.
• Website Security: Our entire website is encrypted using HTTPS, and regular security audits are conducted to maintain our accreditations.

How Long We Keep Your Personal Data
We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. After the retention period, your data will either be deleted or anonymised.

Your Rights
You have the right to:

• Opt out of direct marketing.
• Request access to your personal data.
• Correct any inaccurate or incomplete data.
• Request the deletion or restriction of your personal data under certain circumstances.
• Withdraw consent where applicable.
• Request data portability in certain circumstances.

Contact Us
If you have any questions or wish to exercise your rights, please contact our Data Protection Officer by:

• Post:
  Data Protection Officer
  Heating Parts Specialists
  Unit 21 Parrett Way
  Colley Lane Industrial Estate
  Bridgwater, Somerset
  TA6 5LB
• Email: Mail@heating-parts.co.uk

To request a copy of the personal data we hold, please provide the following in writing:

• Your full name.
• The email address registered to your account.
• A description of the data you’re requesting (including date range).
• The date of your request.

Complaints
If you are dissatisfied with how we handle your personal data, you can contact the Information Commissioner’s Office (ICO) via their website: https://ico.org.uk/concerns/. However, we would appreciate the opportunity to resolve any issues directly.

Cookies
We use cookies to improve your browsing experience. Cookies are small files that recognise your browser when you visit our site. We use four types of cookies:

• Strictly Necessary Cookies: Essential for website functionality.
• Performance Cookies: Help us understand how you use our website.
• Functionality Cookies: Remember your preferences and login status.

Managing Cookies
You can disable cookies through your browser settings, though doing so may limit certain website features. Make sure to manage cookies on all devices you use.

Changes to This Privacy Policy
Any updates to this Privacy Policy will be posted on our website. This policy was last updated on 15th October 2024.