Delivery
What do I do if no-one is available to take delivery?
Choose option next day over 4kg - the courier will leave it somewhere safe, otherwise the postal service will leave a calling card and you will have to collect it from your nearest sorting office.
Can i have my order delivered to a different address?
Yes, there there is an opportunity for you to enter your delivery address.
What are the delivery routes?
Monday:
a) Van leaves Bridgwater > Glastonbury > Frome > Trowbridge> Devizes > Chippenham and back.
b) Van leaves Pulborough > Winchester > Andover > Basingstoke > Newbury > Guildford and back.
Tuesday:
Van leaves Bridgwater > M5 South > Exeter > Launceston > Bodmin > Truro and back.
Wednesday:
Van leaves Bridgwater M5 South > Taunton > Tiverton > Barnstaple > Bideford > Exeter and back.
Thursday:
a) Van leaves Bridgwater > Langport > Somerton >Yeovil > Shaftesbury > Salisbury > Winchester > Andover > Dorchester and back.
b) Van leaves Pulborough > Horsham > Haywards Heath > Hailsham > Brighton > Hove > Littlehampton and back.
Friday:
Van leaves Pulborough > Tonbridge Wells > Tonbridge > Maidstone > Canterbury > Dover > Folkstone and back.
Technical/Stock
I'm having trouble fitting the part, can you help?
We can only provide certain technical data sheets, we strongly advise that an appropriate qualified and certified person maintains your appliance.
Can I have a catalogue sent to me?
Yes, simply click here to email us or enter your request on our Contact Us page. Don't forget to give us your address!
How do I return faulty items?
- You will need your order reference number & the details of the stock item to be returned.
- Email sales@heating-parts.co.uk or telephone 01278 455391.
- We will arrange for collection of the item by one of our carriers.
- Return the item in is original condition including packaging and obtain proof of return from the carrier.
- We will then despatch a replacement from our warehouse or process refund once your returns are received.
Trade Accounts
I do not want to be emailed with news or future offers-how do I prevent this?
We do not keep records and certainly will only email you at your request. All information is shredded and recycled. If you would like to unsubscribe, please use the unsubscribe facility available on the Contact Us page.
What are the benefits of having a trade account?
Most of our account customers are heating engineers who benefit from credit facilities (subject to references) a free weekly delivery, lower prices, quantity discounts and special offers.
Do I have to have an account to buy from you?
No. You can purchase goods by using your credit card using a secure online transaction facility or by post sending a cheque for the requisite amount. This can be calculated by entering your selected items into the shopping cart which will automatically price them, adding VAT and delivery.
How do I open an account?
Simply click here and print out the Account Application form returning it to us by fax on 01278 444889 or post to H.P.S. Ltd, 2a Yeo Road, BRIDGWATER, Somerset, TA6 5NA or fill out the form and email it to sales@heating-parts.co.uk
Ordering Online
What does it mean to sign in/save my details?
Signing in is a feature offered by us to make your checkout process quicker and easier. You will have the choice of saving your details once, then for all future transactions simply enter a username and password. You can also view your order history and account details.
I've forgotten my password, what do I do?
No Problem! Click here and we will send it to you.
How can I cancel my order?
Please telephone our Customer Services Department as soon as possible, as the order will not be able to be stopped once it has left the building. Tel. no. 01278 455391.
Shopping Basket
Items in cart: 0
Shipping: £0.00
Total: £0.00
